OUR POLICIES
PRIVACY POLICY
— Jessica Smith, designer & founder
Privacy Policy
Effective Date: 01/01/2024
1. Introduction
Kick Pick is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, kickpick.co.uk, or use our services. Please read this Privacy Policy carefully.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.
2. Information We Collect
We may collect and process the following data about you:
Personal Information:
Your name, email address, postal address, phone number, payment information, or other data you provide when you fill out forms on our site, subscribe to our services, or contact us.
Technical Data:
Your IP address, browser type and version, time zone settings, browser plug-in types, operating system, and platform.
Usage Data:
Information about how you use our website, products, and services, such as page views, time spent on pages, and links clicked.
Marketing and Communications Data:
Your preferences in receiving marketing from us and your communication preferences.
3. How We Use Your Information
We use your data for the following purposes:
To provide services and products
you request.
To improve our website
and user experience.
To communicate with you
about updates, promotions, or changes to our services.
To comply with legal obligations
such as tax or reporting requirements.
To protect our website
against fraudulent activity or security breaches.
4. Legal Basis for Processing Data
We process your data on the following legal bases:
Consent:
When you provide us with explicit consent to use your data for marketing or other purposes.
Performance of a Contract:
Where the processing is necessary for the performance of a contract with you.
Legal Obligation:
To comply with our legal obligations.
Legitimate Interest:
For the purposes of our legitimate interests, such as improving our services or securing our website.
5. How We Share Your Information
We may share your personal information with:
Service Providers:
Third-party vendors who provide services such as website hosting, analytics, payment processing, and customer support.
Business Transfers:
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner.
Legal Authorities:
Where we are required by law to disclose information to law enforcement or other authorities.
We ensure that third parties have adequate data protection measures in place to safeguard your data.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. These may include:
Strictly Necessary Cookies:
Essential for the operation of our website.
Analytical/Performance Cookies:
Help us understand how visitors interact with our site.
Functional Cookies:
Remember your preferences for future visits.
You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your experience on the site.
7. Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting, or reporting obligations.
8. Your Data Protection Rights
As a UK or EU resident, you have the following rights regarding your personal data:
Right to Access:
You can request access to the personal data we hold about you.
Right to Rectification:
You can request correction of any incomplete or inaccurate information we hold.
Right to Erasure:
You can request deletion of your personal data where there is no lawful reason for us to retain it.
Right to Restriction of Processing:
You can request we suspend the processing of your data in certain circumstances.
Right to Data Portability:
You can request that we transfer your data to another organisation, where feasible.
Right to Object:
You can object to processing if you believe we are not processing your data lawfully.
To exercise these rights, please contact us at info@kickpick.co.uk
9. Security of Your Information
We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.
12. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and where appropriate, we will notify you by email.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email:
RETURN POLICY
— Jessica Smith, designer & founder
KICKPICK RETURN POLICY
1. Overview At KICKPICK, we are committed to providing high-quality nicotine toothpicks. If you are not completely satisfied with your purchase, we offer a straightforward return policy in line with UK consumer protection laws.
2. Eligibility for Returns
To be eligible for a return, items must be unused, unopened, and in their original packaging.Returns must be requested within 14 days of receiving your order.Due to hygiene and safety regulations, we cannot accept returns of opened or used products unless they are faulty or incorrect.
3. Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.We may request photographic evidence of the issue before approving a return or replacement.In such cases, we will cover the return shipping costs and offer a replacement or full refund.
4. How to Return an Item
Contact our customer service team at [your contact email] with your order number and reason for return.Once your return is approved, we will provide instructions on how to send the item back.Customers are responsible for return shipping costs unless the item is faulty or incorrect.
5. Refunds & Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.Approved refunds will be processed within 5-7 business days and issued to the original payment method.Shipping costs (if applicable) are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
7. Cancellations
Orders can be cancelled within 24 hours of placement unless they have already been dispatched.
8. Contact Us For any questions regarding our return policy, please contact our customer service team at [your contact email].
KICKPICK reserves the right to update this policy at any time without prior notice.